Billing FAQ

Quick answers to the billing questions people ask most. For the full walk-through, see Plans and pricing and AI Add-on credits.

Everything below happens in Settings → Billing & plan unless it says otherwise.

Pro, the AI Add-on and prices

What's the difference between the Pro plan and the AI Add-on?
They are two separate things. The Pro plan lifts the limits in the app (projects, sessions, agents and links). The AI Add-on (Granular Hosted) gives you AI models to use inside Granular, so you don't need your own AI subscription. You can have either, both or neither, and each is billed on its own.

Do I have to pay to use Granular?
No. Granular is free to download and use with your own AI sign-in. The Free plan has some limits. See Plans and pricing.

How much does Pro cost?
$12.99 a month, $129 a year, or $259 once for Lifetime. All three are the same full app.

How much does the AI Add-on cost?
Base is $20 a month, Plus is $50 and Max is $100. Each gives a set number of credits every month. Credit packs cost $10 or $25. See AI Add-on credits.

On how many computers can I use Pro?
Up to 2 of your computers at the same time. Sign in with the same account on each. See Account and sign-in.

Where can I see what I'm paying for?
In Settings → Billing & plan. Each purchase has its own line with its price, when it renews and, for the AI Add-on, how many credits you have left.

Switching plans and tiers

How do I switch from Monthly to Annual?
On your Pro line, click Change plan, then confirm on the secure billing page. You're charged straight away for the difference, and the billing page shows the exact amount before you confirm.

How do I switch from Annual to Monthly?
The same way: click Change plan on your Pro line. The switch happens at your next renewal, so you keep Annual until the year you paid for ends.

Will I end up with two subscriptions?
No. Changing plan changes your existing subscription. You never pay for two at once.

What is the "Plan changed" page in my browser?
After you confirm a change on the billing page, your browser shows a Granular page that says Plan changed: "Your billing change is saved. Switch back to Granular: your plan updates there by itself in a moment." You can close that tab. After using Manage, the same page says All set.

I changed my plan but Granular still shows the old one.
Give it a moment. Granular checks for changes by itself. If it still hasn't changed after a few minutes, close and reopen Settings → Billing & plan.

Lifetime

Can I move from Monthly or Annual to Lifetime?
Yes. In the app:

1. On your Pro line, click Switch to Lifetime.
2. In the window that opens, click $259 on the Lifetime row.
3. Read the notice and click Buy Lifetime. Changed your mind? Click Keep my plan.
4. Pay in your browser.

Your Monthly or Annual subscription stops as soon as the Lifetime payment goes through, so you won't be charged for it again. Unused time on it isn't refunded. Your AI Add-on, if you have one, is not affected.

I bought Lifetime on the website, but I'm still on Monthly or Annual.
Buying on the website does not cancel your subscription, because a Lifetime bought on the website might be a gift. Instead, you get an email called "Your Granular Lifetime - one thing to decide". It has your Lifetime code and two choices:

• If the Lifetime is for you: click Manage on your Pro line and cancel your subscription. It keeps working until the end of the period you've paid for. Once it has ended, paste the Lifetime code into Have an unlock code? Add it here and click Add.
• If it's a gift: give the code to the other person. They sign in with their own email and paste it. Your subscription carries on as normal.

If you paste the code while your subscription is still running, Granular tells you that you already have Pro and keeps the code unused, so nothing is lost. Try again after your subscription ends. To avoid this, buy Lifetime from inside the app instead (see the question above).

Is there a Lifetime AI Add-on?
No. The AI Add-on is monthly only, because AI model costs change over time.

AI credits and credit packs

Do unused AI credits roll over?
Monthly credits from your tier don't. They refill every 30 days. Credits from credit packs do roll over and never expire.

Can I buy credits without the AI Add-on?
Yes. Credit packs work on their own. See AI Add-on credits.

What happens when I run out of credits?
Hosted models pause and a card in your chat offers ways to keep going: add credits, open billing, or switch to your own AI. See When credits run out.

Payments and invoices

How do I update my card or download an invoice?
Click Manage on the purchase in Settings → Billing & plan. A secure billing page opens in your browser where you can change your card and download invoices.

Someone else paid for my plan. Why can't I manage it?
Only the person who paid can change or cancel a purchase, because it's their card and their invoices. Your billing line shows who paid, for example "paid with o•••@gmail.com", and has no Manage button. Ask them to manage it from their own Granular.

I paid for something I already have. What happens?
It isn't added to your account twice. We email you the code so you can give it to someone else, or reply to that email and we'll refund it.

Can I buy Pro twice to use it on more computers?
No. One account has one Pro, which works on up to 2 computers. A second Pro code stays unused so you can give it to someone else.

Cancelling and refunds

How do I cancel?
Click Manage on the subscription you want to cancel, then cancel on the secure billing page. Cancel the Pro plan and the AI Add-on separately: cancelling one doesn't cancel the other.

What happens after I cancel?
Your subscription keeps working until the end of the period you've paid for. Then it stops and isn't charged again. If you cancel Pro, you go back to the Free plan. If you cancel the AI Add-on, your leftover credits still work until you use them up.

Can I get a refund?
Every Pro plan (Monthly, Annual and Lifetime) has a 30-day money-back guarantee. Email hello@granular.build within 30 days of buying for a full refund. The AI Add-on and credit packs are not covered.

If I switch to Lifetime, do I get money back for my unused Monthly or Annual time?
No. Unused time isn't refunded when you move to Lifetime.

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